What you are buying, and what you are agreeing to.

These terms are an agreement between Resilient Forge Private Limited, operating as Kestravo (“we”, “us”), and the company that engages us (“you”). They apply from the date you accept a proposal, pay a pilot fee, or receive a delivery — whichever happens first.

Where a signed order form or statement of work says something different, that document wins over this page for the engagement it covers.

For each agreed market during an active engagement, we operate a workspace in the Kestravo console that:

• Watches job boards and employer career sites for the titles agreed with you, and verifies each employer against the checks published on our site — the posting is live, the employer resolves to a real website, it is the agreed kind of company, and it does not appear twice.
• Finds decision-maker contacts at those companies using contact-data accounts we hold and pay for, within the monthly allowance of your plan, and checks work email addresses for deliverability before they are used. If you ask us to run on your own data-vendor account instead, the allowance does not apply and that vendor's charges are yours.
• Drafts an email for each contact from that company's actual posting, and holds it for your approval. Nothing is sent until a person on your side approves it, or until you switch on automatic sending in your workspace settings.
• Sends the approved emails within the daily caps the workspace sets, and routes replies back to your workspace. During a pilot this is from an outreach mailbox you already hold and connect; on a retainer we provide 4 outreach mailboxes on domains we register for you and warm (8 on Desk Plus), or we send from mailboxes you connect instead. Domains we register for the engagement are yours: registered in your name where the registrar allows it, otherwise transferred to you on request, and they go with you when the engagement ends. They are never your main company domain.
• Gives your team console access to review, approve, reply, and read the statement and the weekly digest.

Console access is granted for the purpose of using the service during the engagement. It is not a licence to the platform, its code or its configuration, and it ends with the engagement.

We promise leads. We do not promise outcomes, because we do not control them.

• We do not guarantee any number of replies, meetings, placements, clients or revenue. What happens after a message is sent depends on your offer, your timing and your follow-up.
• We verify each company and contact at the time we use it. Job postings close, people change roles and companies get acquired; a row that was accurate when the email went out may not be accurate a fortnight later.
• We warm, cap and pause sending domains as described on our site, but we do not promise deliverability or inbox placement, on domains we provide or on ones you connect. The reputation of a domain you own is yours — including the outreach mailbox you connect for a pilot, which sends on the history it already has.
• Contact data comes from established contact-data vendors whose accounts we hold, and is used for your outreach only. We do not resell it, we do not promise that a vendor has a contact for every company, and each plan's monthly contact allowance is stated on our pricing page.
• We are not a recruitment agency, a marketing agency, or a consumer reporting agency, and nothing we deliver is a consumer report.

Pilot

US$249 for 14 days, one market, operated by us, sending from an outreach mailbox you hold and connect. Where you have no outreach domain of your own, US$299 for the same 14 days, and we provide 4 pre-warmed outreach mailboxes across 2 domains registered in your name — the same set a Desk engagement runs on, carried over unchanged if you continue. Payable in advance. If you continue to Desk, what you paid for the pilot is deducted from your first Desk invoice.

Desk

US$1,250 per month, billed monthly in advance, for one market worked every weekday, across 4 outreach mailboxes on 2 domains we provide, warm and cap. A normal month is 800–1,200 emails; fair use is 1,500 a month, and we will tell you before you approach it rather than invoicing you for passing it.

Desk Plus

US$2,250 per month, billed monthly in advance, for up to 3 markets, across 8 outreach mailboxes we provide, warm and cap. A normal month is 2,500–3,500 emails; fair use is 5,000 a month, on the same terms.

Founding price

Where offered, Desk at US$999 per month for twelve months in exchange for a named case study; the twelve-month term is a commitment on both sides.

New market pack

US$750 once, where the market you sell into is not one we already run. It buys the configuration pack — the titles, employer rules and scoring for that market — and a real search on it before any pilot or retainer begins. Not charged for the markets listed on our pricing page.

Per-meeting option

Where agreed in writing, part of a retainer may be replaced by US$150 for each meeting booked and recorded in the workspace ledger.

Vendors and allowances

Data, verification, drafting and outreach mailboxes are included in the fee within the allowance of your plan; we may agree a higher allowance in writing. If you choose to run on your own vendor accounts, their charges are between you and them and never appear on our invoice.

Fees are in US dollars and exclusive of any taxes, duties or bank charges, which are yours to pay. Invoices are due on receipt.

A started month is not refundable. Once the pilot workspace has been set up and the first companies verified, the pilot fee is not refundable. If the desk stops running for a reason within our control for more than three business days in a month, that time is credited or the engagement is extended by the same period, at your choice.

A pilot runs for its stated period and then stops unless you ask to continue. A retainer runs month to month. Either of us may end it with 14 days’ written notice before the next renewal date; deliveries continue until the paid period ends.

Either of us may end the engagement immediately if the other commits a material breach and does not fix it within 14 days of being told. We may suspend or end an engagement immediately, without refund, if we have good reason to believe our data is being used in a way that breaches clause 6 or clause 7.

The messages go out in your name, about your business, on your approval. The obligations that attach to sending are therefore yours, whether the mailbox is one we provide or one you connect. You agree that you will:

• Comply with the law that applies to your outreach — including the CAN-SPAM Act in the United States, applicable US state law, the UK and EU GDPR and PECR where you contact people in those regions, and the TCPA if you telephone anyone.
• Include a valid physical postal address and a working unsubscribe mechanism in every commercial email you send, and honour every opt-out promptly.
• Maintain your own suppression list, and never re-contact someone who has asked you to stop.
• Send only about your own business, and not send on behalf of a third party using our data or the mailboxes we provide.
• Not use anything we deliver for consumer marketing, or for any purpose regulated by the Fair Credit Reporting Act — including decisions about credit, insurance, housing, or a person's eligibility for employment.
• Tell us promptly if a recipient asks to be removed, so that we can suppress them at source.

If you ask us to send, that is a different engagement with its own terms, and it does not move these obligations onto us.

On payment, we grant you a non-exclusive, non-transferable licence to use the delivered files for your own business development, for as long as you keep the data. You may load them into your own CRM and share them with your own staff.

You may not:

• Resell, sublicence, publish, or otherwise redistribute the data, in whole or in part.
• Include it in a product, database, or list offered to anyone else.
• Use it to build or train a competing lead-sourcing service.
• Share it with a company outside your group without our written agreement.

We may include a small number of traceable records in a delivery in order to detect redistribution. Finding our records in someone else’s hands is a material breach.

The Kestravo platform — its software, pipeline, scoring models, verification methods, prompts, interfaces and documentation — is ours and stays ours. Nothing in these terms transfers, licences, or gives you any claim to it, and running an engagement does not create a work for hire.

Anything you give us — your market definition, your positioning, your messaging — remains yours. We use it only to run your engagement. Improvements we make to the platform in the course of an engagement belong to us.

The delivered data includes professional contact details of people at other businesses. We source and verify it as a controller; once it reaches you, you are an independent controller of your own use of it. Each of us is responsible for our own compliance.

How we handle personal data, and how anyone can have theirs removed, is set out in our privacy policy. A data processing agreement is available on request — email legal@kestravo.com.

Each of us will keep the other’s non-public information confidential, use it only for the engagement, and protect it as carefully as our own. This does not apply to information that is already public, was already known, is independently developed, or must be disclosed by law. It lasts three years after the engagement ends.

We will not name you as a customer or describe your engagement publicly without your written agreement.

We warrant that we will provide the service with reasonable care and skill, that we have the right to deliver what we deliver, and that each lead passed our published verification checks at the time of delivery.

Beyond that, everything is provided as is. We do not warrant that the data is complete, that it will remain accurate, that any particular contact will respond, or that the service will be uninterrupted. All other warranties, express or implied, are excluded to the extent the law allows.

Neither of us is liable to the other for indirect or consequential loss, or for lost profit, revenue, goodwill, business or data, however caused.

Our total liability arising out of or in connection with an engagement is limited to the fees you paid us in the three months before the claim arose.

Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot be limited by law. The limits above do not apply to your obligations under clause 6 or clause 7, or to either party’s confidentiality obligations.

Separately from any engagement, these terms apply to anyone using kestravo.com.

What you may not do

• Scrape, crawl, or systematically extract the site, or use it to build a dataset or train a model.
• Copy or reuse the site's text, design, code or marks, except for ordinary quotation with attribution.
• Probe, scan, or test the security of the site or attempt to gain access to anything not publicly served.
• Misrepresent an association with us, or present the site as your own.

Content

The site describes a product and is for general information. It is not advice, and it is not an offer capable of acceptance — an engagement begins only as described in clause 1. We may change or withdraw any part of it at any time. Where we link to a third-party site, we are not responsible for it.

• These terms, together with any order form, are the whole agreement between us and replace anything said beforehand.
• Neither of us may transfer the agreement without the other's written consent, except to a buyer of substantially the whole business.
• If a clause is unenforceable, the rest stands.
• Failing to enforce something is not a waiver of it.
• Nobody other than you and us has any right to enforce these terms.
• Neither of us is liable for a failure caused by something genuinely outside our control, but a party affected for more than 30 days may end the engagement.
• These terms are governed by the laws of India, and the courts of Visakhapatnam, Andhra Pradesh, India have exclusive jurisdiction.

We may update these terms. A change takes effect for an existing engagement at its next renewal, and we will tell you before it does.

Questions about these terms: legal@kestravo.com. Notices under clause 5 must be in writing to that address or to: